Delete your FolkIdle account
There are two ways. The first is immediate and does the whole thing yourself; the second exists for people who no longer have the game installed.
1. In the game - immediate
- Sign in.
- Open Settings from the menu.
- Open the last section, Support · About · Delete account.
- Type the confirmation phrase it asks for, and confirm.
This cannot be undone and there is no recovery period.
2. By email - if you have uninstalled
Write to folkidle.support@gmail.com from the email address on the
account, with the subject Delete my account. If the
account was a guest account with no email address on it, include your
in-game display name instead and we will confirm before deleting
anything.
Requests are actioned within 30 days, and normally much sooner. You will get a reply confirming it is done.
What is deleted
- Your account record, including your email address and password.
- Every character, and everything they own.
- Your village and everyone in it.
- Any market listings you had open.
- Registered notification devices.
- Your saved onboarding progress and preferences.
What is kept, and why
Purchase records - the store's transaction identifier, the product, and the date - are kept where tax and consumer-refund law requires it. They no longer point at an account, because the account is gone.
Messages you sent to other players may remain in those players' inboxes, in the same way an email you sent stays in the recipient's mailbox.
Anything else
See the privacy policy for what is stored in the first place.